OK, you know I like to stay positive here and look for the “good” in customer service, but sometimes I’m just pushed too far!
Cheapoair.com. Remember the name, stay away from the site! I went to the site and found some great prices on hotels, and am planning my pilgrimage to Pasadena to attend the Rose Bowl. I got on their site and found some decent hotels near the stadium and was VERY careful not to select the deals marked “non-refundable”. I know enough when traveling to avoid that, no matter how enticing the offer.
I booked the higher priced rooms because there was a disclaimer, and I’m quoting directly from my invoice, “There may be a service charge for cancellations”. OK, I’m willing to pay a charge for a re-booking. As fate would have it, a friend offered me a room at their hotel and since I know other football fans that will be staying there, I chose to move my reservation. I called the customer service number that’s listed right next to the above disclaimer, and was told that, “No, even the higher priced rooms are non-refundable”. Uhhh, no way. “I’m on your site right now looking at the same reservation and the king room with golf course view is $121 non-refundable, $145 with some restrictions, and I clearly booked the $145 room”.
Well, a half-hour of arguing with no less than four customer service personnel and I still could not get my point across. Why? because I’m sure that this is a purposely misleading site meant to rip travelers off! My credit card company is disputing and I’ll get my money back even if it takes a while. However, just the hassle has cost me some peace-of-mind and a few hours on the phone.
Remember – Cheapoair.com….bad, bad people!
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