Whoo boy, have you heard the latest from the beleaguered airline industry? JetBlue, known for being the perennial second-place finisher in customer service to Southwest is in a bit of a PR pickle!
Seems that yesterday a flight attendant went off on an unruly customer (read the full story here ). The actions of the flight attendant (and the customer) were a bit extreme, but to anyone who flies it probably won’t seem that far-fetched. The attendant actually got on the intercom, announced he was quitting, grabbed a beer, opened the emergency chute and slid off to the unemployment line.
Flying is stressful, being a flight attendant is more stressful, combine that with downsizing, crazy schedules, meetings, crowds, airports, strong coffee, crappy food and you have a recipe for disaster. Honestly, I’m surprised we don’t hear stories like this every day!
What’s the lesson? We all feel like packing it in somedays I’m sure. How we handle those emotions dictate how successful we will ultimately be. No successful senior executive has ever thrown in the towel and quit on his co-workers (none that I’m aware of anyway), because that one incident would follow them for the rest of their career. I’m just glad I don’t have a fridge full of beer and an emergency chute attached to my office!
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